Archive for the 'Customer Service' Category

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I recently read Joseph Jaffe’s new media business book entitled Join the Conversation. In full disclosure, I requested a free copy with the promise that I would write a review of the book. (The review will be in a few weeks.) In Join the Conversation, Jaffe calls out several companies for not embracing new media. […]

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I hate lousy customer service and it’s everywhere. On our vacation to Hawaii, however, we ran up against a company that excelled at customer service and delivered a great experience. They were top notch in every facet of the company/customer transaction. What an exception. Their product? Helicopter tours of the Hawaiian island of Kauai. The […]

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Branding in Paradise

On our recent trip to Hawaii, we visited Maui and climbed aboard a catamaran from the Trilogy company. The company has a fleet of six catamarans on Maui and offers snorkeling, diving, and other trips. The captain and crew introduced themselves to us and they seemed congenial enough. As someone who has spent a fair […]

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It’s not often I’m impressed with customer service. And, impressed with customer service from a cable company? Get real. An avid Tivo user, I found that Tivo could no longer switch channels on the cable box to record. For those who don’t use Tivo, this is a major feature that ceased to function. The Tivo […]

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I often find myself lamenting the decline of customer service. How many times do you buy something or hire someone to do something and the customer service you receive makes you want to hit something and hit it hard? So the last two days I’ve had some superior customer service stories. The funny thing? I […]

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